Effective Productions

Angry bosses - effective or worst mistake?

How do you get everyone going in the same direction, communicating, and productive?

Nice guys finish last. There is a popular idea in the business world that getting angry and being mean gets more done. This gained popularity recently with a study reported in Live Science. Sometimes an "angry boss" does motivate some people. But do they really, and at what long-term cost to the organization? Can you extrapolate from an instant in time to long-term results? Such people as Bobby Knight, in basketball, had successful careers exemplified by yelling at players, throwing chairs, and just being verbally ugly. There are many management styles, and many manager temperaments. which works better?

Businesses, and the people who inhabit them - leaders, employees, subversives - vary considerably in their abilities and skills. Being a good leader rarely has much to do with being a "nice guy" or a "mean guy." Having proper respect for people's abilities, a kind word, requiring high performance, and recognizing and getting rid of posers and attitude problems are much closer to the necessary leadership skills that work well in busines.

Employees in various fields vary. A good friend of mine has a carpentry business. He typically will go through 10 to 20 people who say they can do everything, then try to hide their mistakes or just leave, before finding one good one who actually has skills. In some ways producing a movie is similar. There are a lot of posers who think they can fake it long enough to learn from their environment. Their are a lot of people with attitude problems, who no one can work with. From experience, I can tell you that both of these types will cause you more problems than you have time for - problem employees take 10 times as much time from supervisors, and create endless problems to resolve that often don't show up until long after they are gone.

The earnest person who is there to learn, you can train. But the poser will often underperfrom in every role and hide his mistakes. The person with the attitude problem is like a rotten apple. He will complain to every person on the set to garner support for whatever his misperception is, causing major trouble, and often do his best to make the venture fail. The answer to both is to simply remove them as soon as you see the problem, because it only gets worse. The subversive? There is one in every business, sowing discontent and plotting to take over as soon as he can swing enough people to his side and create a mutiny... or start his own company.

Most experienced producers have directors, staff, and some talent that they work with over and over... it prevents a lot of problems, and they get a lot done. In reality, productions are a mix between the "carpentry experience" and the corporate world. A lot of the wrong people want in. But you can't mistreat your staff, talent, and crew just to try and motivate and cope with them. Keep your standards high and hire people who meet those standards, as much as possible. Obviously when you are getting volunteers, you can't be as picky, but volunteers often have lower expectations and more dedication, while their lack of skills is better known.

Next page: Speaking from business experience

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Speaking from business experience

A few years ago, one of the world Fortune 10 businesses had a medical sales/service district doing $2.5 million in revenue, and supporting $16 million in other medical products businesses. But the entire business was getting a tarnished image and its business blown out of the water because within the midwest district were a number of hard to resolve business problems and a number of people who were constantly shirking their work, blaming others, and in constant conflict.

Customers were dissatisfied with this pioneer to the point of switching to competitor's products. The problems had gone on for years. There didn't seem to be any way to resolve the problems, they couldn't get rid of the problem people without destroying the business, and when new people were added, they soon became like the others. These were mostly college graduates in a typical big-city, political, finger-pointing, blame everything on somebody else and do nothing to fix the problems environment.

This business gave the district to someone who had experience dealing with similar problems. How long did it take to resolve the problems? Two weeks. Just two weeks later the problems were gone, people were working together, customers were happy, the problems didn't come back, and profitability rose. No heads tumbled, no troublemakers were fired, no one was even threatened or pressured. Two months later the very surprised ex-manager asked, as a compliment, how this had been accomplished.

I never did tell the ex-manager how I did it - he was too busy plotting sedition and starting a competitive business to understand. Actually I can't tell anyone exactly how to create an effective organization, but I can pass on some proven real-world experiences that provide important ingredients in the "secret sauce" for creating an effective organization.

Next page: The typical employee

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The typical employee

One of the reasons leaders have difficulty leading people is that they don't have a clear understanding of what people are really like.

First, it helps to understand that most people really want to do a good job. It really helps to understand that when you have built an organization, at least 80% of people are trying hard to do a good job and are not trying to put anything over on you. There are sometimes up to 20% of people who need extra help with their work or who have business problems or other problems that often can be solved. If they have attitude problems that have nothing to do with a business cause, they just need to leave.

Of that 80%, those in the top 20% will consistently deliver more than they have been asked for if you let them. These are considered the "cream of the crop." These are the people who bring superior results and innovative ideas to a product that set it apart.

This is the way people really are - you can count on it in most environments. If people aren't delivering, then there is usually a business problem that needs to be resolved. And there are plenty of those.

The second item is actually the most important key, and that is to provide a healthy atmosphere in which people can thrive. There are a variety of leadership styles, but a more effectiv style will create a healthy atmosphere where people are encouraged to do things and praised for their efforts. An ineffective leadership style creates a corrosive atmosphere that destroys the organization.

Next page: The overlooked costs of a corrosive environment

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The overlooked costs of a corrosive environment

Here is an example of the kinds of problems a corrosive atmosphere causes. Consider the leader who has no idea what to advise to people nor how to work with people. This business had a lot of these. They typically were shooting stars who got quick results and then moved faster than their mistakes, and they left behind a trail of destruction. After a while the pattern was easy to spot. They are often people who do a very good job and then are promoted to management to pass on their good traits, but they simply have no clue how to work effectively with people.

Many leaders seem to have unreasonable and vague expectations. They often are very critical of others and pass around a lot of blame. They don't communicate well. People don't know quite what to do, and live with anxiety over their work because they feel it may not be good enough, since they don't understand the expectations. Anytime something goes wrong, the leader is quick to find the responsible party, criticize and blame. Even the people who are delivering more than is expected from them get criticized because they are "working on other things instead of the product." After a while, blame simply gets shifted elsewhere, and no one will take responsibility.

When things are going wrong in an environment, whatever the cause, people become passive and little work gets done. They hide from work since it not only isn't rewarding, it is discouraging. If work isn't done, the excuse is, "It's because someone else has caused a delay," or "There is a problem with the system." Inevitably conflicts arise, and with this mounting tide of distrust, criticism, blame shuffling, and conflict, it begins tearing down the organization.

In this environment, people have difficulty overcoming obstacles, but won't turn to anyone for help for fear of being judged incompetent or because they don't want to work with others. People begin to hate to go to work, don't enjoy their work, and leave early. People become passive resistive or passive aggressive so no work gets done unless it is forced. Each request requires force to get it done. Productivity tumbles. People are unhappy and leave. For the manager it is like trying to push a rope - nothing seems to get done. I witnessed two mass exoduses at this business that resulted from unresolved business problems and a corrosive environment.

The last two overbearing and ineffective managers I witnessed were in the software business. The first started the business with his own money. He began every engineering meeting with, "You're killing me! The product is late. You're killing me!" His people worked, but they didn't produce - they killed him. After months of pushing, he finally got his product out the door six months late, but with fewer features and it missed the market opportunity - they closed the business.

The second manager grumbled continuously about all of the other people in the business, blaming them for this or that, judging them incompetent for what they were doing, criticizing every move that they made, while extolling his own virtues. He created such a division between his group and the other groups that none of them were willing to work together. He simmered in his vitriolic stew, plotting sedition and rebellion, while the organization festered and rotted around him.

Next page: Creating a healthy environment

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Creating a healthy environment

A healthy atmosphere promotes the best from people, without pushing... or pulling. Effective leaders really don't have to push or pull, just define expectations and timelines. It isn't a question of "How do we get it out of them" but a matter of providing an atmosphere where people will do what they naturally do. (You must coach new employees until they are ready.) In the right environment, people flourish. They deliver, they more than deliver, and they respond to business needs. It requires leadership, not leverage, even if the pay is low.

A healthy atmosphere is fault-tolerant so there is no criticizing and blame placing. Everyone makes mistakes, especially in a new environment where much less is known about markets and operating environments. When people make mistakes, they feel badly enough about it, and want to avoid doing it again - they don't need criticized, blamed, publicly humiliated, and bruised. If a mistake was made, and the cause isn't clear, then it can be discussed in a non-threatening (not critical, not blaming) atmosphere to find a way to prevent it from happening again (otherwise in a blame oriented atmosphere, blame just gets shifted).

In a healthy atmosphere, people feel free to get advice and ask for help. Difficulties get resolved much more quickly and the product gets developed sooner.

Healthy atmospheres are not lax atmospheres, but are actually demanding. Expectations about "what" and "when" are very clear. People want to know, and they want to deliver. Their is high interest and excitement, and high productivity.

In a healthy atmosphere, managers listen to their people about the difficulties they are having, and resolve the business problems so they aren't obstacles to getting things done. Managers enable others primarily by removing obstacles, and empower others by creating a healthy environment.

In a healthy atmosphere, people communicate freely and explore issues so they are well understood by both sides, and the issues on both sides are understood. Everyone knows what is going on, and respect, trust, and confidence are high.

When people aren't producing, in a healthy atmosphere managers listen carefully and uncritically to people's problems and difficulties. While people are hesitant to initiate difficult conversations, they usually want the problem resolved as much as the business, and will communicate about it when the atmosphere is non-threatening. Ignoring good people is expensive. They leave and have to be replaced.

Problems and personality conflicts always arise. But in a healthy atmosphere they get recognized, usually resolved, and they don't stop the train.

The real secret sauce: It is difficult to stop people in a healthy atmosphere from being productive. It is like standing in the way of a train. (The most effective way to stop people is simply to create an unhealthy environment.)

Managers create a healthy atmosphere by preventing criticism and blaming, listening closely and openly (without criticizing), communicating and keeping communications wide and open, and resolving problems.

To create an effective organization, find people in whom you can sense the fire in their belly to be creative, resolve problems, be versatile, and to excell at what they do. Find people with talent and skills, and develop them. Don't expect them to always be correct.

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- Dorian

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